Refund Policy

1. General Policy

At B.O.T. LTD. (Beyond Ordinary Technologies), we strive to provide clear and fair conditions for all payments made through Refresh.Click. This Refund Policy explains when you may be eligible for a refund of payments made for our plans or services.

2. Plans and Service Fees

Payments for weekly or monthly access plans give you full access to Refresh.Click features for the selected period. These are one-time charges — we do not automatically renew or charge your account without your action.

Refunds may be granted only if:

• You were charged in error (e.g., duplicate payment).
• A technical issue caused by B.O.T. LTD. prevented you from accessing the service.
• You cancel your access before the start of the chosen plan period and were still charged.

3. How to Request a Refund

To request a refund, please contact our support team within 14 days of the payment by emailing billing@refresh.click. Please include:

• Your full name and account email.
• The date and amount of the payment.
• A short description of the issue.

We will review your request and respond within 7 business days.

4. Refund Method

Approved refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider (typically 5–10 business days).

5. Non-Refundable Items

The following are non-refundable:

• Partially used plan periods.
• Services already delivered or consumed.
• Third-party platform charges outside Refresh.Click.

6. Updates to This Policy

We may update this Refund Policy to reflect changes in our services, pricing models, or legal obligations. The latest version will always be available at www.refresh.click/refund.html.

7. Contact Us

For questions about this Refund Policy, please contact us:

📧 Email: billing@refresh.click
📧 Support: support@refresh.click

B.O.T. LTD (Beyond Ordinary Technologies)
Office D Block 28 Flat 7, Vicenti Buildings, Strait Street,
Valletta, VLT 1421, Malta